How It Works
From Broken Part to Running Line
Six steps. No drawings required. Starts with a free phone call and a free factory visit. Ends with a replacement part that fits and works.
You Call. We Listen.
Free phone evaluation — no charge, no obligation
Tell us about the part and the equipment it came from. Describe what failed and what you need. We'll ask a few questions and tell you honestly whether we can help. Most calls take 15–20 minutes. If we're the right fit, we schedule the factory visit.
What Happens
- Describe the part — material, function, failure mode
- Tell us about the equipment make and model if known
- We assess feasibility and give you a rough timeline
- No charge for this call. Ever.
We Come to You.
Free on-site factory visit — we evaluate in person
If the job warrants it — and most do — we come to your facility. We look at the equipment, measure the broken part, and understand the operating environment. This is how we get it right the first time. We don't guess from a phone description.
What Happens
- We travel to your facility at no charge
- We measure the broken or worn part on-site
- We photograph and document the installation context
- We identify any related parts that may need attention
We Measure and Document.
Precision reverse engineering — full dimensional capture
Back in our shop, we use precision instruments and CMM equipment to capture every dimension of your part. We create full documentation — tolerances, surface finishes, material specifications, and any special features. This becomes your part record, retained on file for future orders.
What Happens
- CMM measurement for complex geometries
- Material identification and specification
- Full drawing package created
- Tolerance analysis — we flag anything that looks like a design weakness
You Get a Written Quote.
Firm price and lead time before we start
We send you a written quote with a firm price and a committed delivery date. No surprises. If you want to discuss the quote or ask questions, we're available. You don't pay anything until you approve the quote and we start production.
What Happens
- Firm price — not an estimate
- Committed delivery date
- Material and process specifications included
- Quantity pricing available if you want spares
We Build It.
Manufactured in our shop — not outsourced
We manufacture your part in our own facility. We don't broker work to other shops. Our machinists and fabricators build it, inspect it, and stand behind it. In-process inspection at critical stages. Final inspection with documentation before it ships.
What Happens
- Manufactured in-house — not outsourced
- In-process inspection at critical stages
- Final dimensional inspection with documentation
- Parts marked and packaged for identification
It Ships. You're Running.
Delivered on time — with documentation
Your part ships on the committed date with full inspection documentation. If you've set up a stocking program, we keep spares on the shelf so future replacements ship the same day you call. Your part record stays on file — reorders are fast.
What Happens
- Ships on the committed date
- Inspection documentation included
- Part record retained for fast reorders
- Stocking programs available for critical wear parts
Ready to Start Step One?
The first call is free. No commitment. Just tell us about your part.